ABOUT US

Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd.
Legal Representative: Pan Di | Customer Support Email: service@verlioer.com
Registered Business Address:
Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province

Our Store

Verlioer™ is an online retail brand dedicated to seasonal decorations, decorative gifts, and thoughtfully selected pieces created for homes, celebrations, gatherings, and meaningful occasions.

The Verlioer™ website is operated by Hangzhou Youlan Di Technology Co., Ltd. The company is responsible for the operation of this store, product presentation, order administration, fulfillment coordination, customer support, return requests, refund handling, and the policies published on this website.

Our purpose is to provide customers with a clear and dependable online shopping experience. Important information concerning products, shipping, returns, customer support, and website use is intended to remain accessible and consistent throughout the store.

What We Offer

Our product assortment focuses on seasonal decorative gifts.

Collections may include decorative ornaments, tabletop accents, hanging decorations, festive accessories, giftable decorative objects, home accents, and other items intended to help customers create welcoming and memorable spaces.

Because many of our products are connected to seasons or celebrations, individual collections may change during the year. Some products may only be available while inventory remains available or while a particular seasonal collection is active.

The current product page should always be used as the primary source of information concerning an individual item.

Product Information

We aim to provide product information that helps customers make informed choices.

Depending on the product, the relevant page may include:

product photographs;
dimensions or approximate measurements;
material information;
available styles or variations;
decorative characteristics;
care information;
package contents; and
other information relevant to normal use.

Customers should review these details before submitting an order.

Lifestyle photography may occasionally place a product in a decorated room, tabletop arrangement, holiday setting, or other styled environment. These images are intended to help customers understand how the item may be displayed.

Actual visual appearance can vary slightly because of lighting, screen settings, surface finish, natural material characteristics, production differences, or photography conditions.

We do not consider normal minor variations to be defects when the product remains materially consistent with its description.

Our Approach to Transparency

Verlioer™ is intended to operate as an identifiable retail business rather than an anonymous promotional page.

Customers should be able to understand who operates the website and where to obtain assistance.

The operator of this website is Hangzhou Youlan Di Technology Co., Ltd., and the customer support email is service@verlioer.com.

Our registered business address is displayed at the beginning of this page for business transparency.

The registered business address should not automatically be treated as the shipping warehouse or merchandise return location.

Fulfillment and return operations may use different facilities.

Order Preparation

Accepted orders are processed promptly and prepared for dispatch as quickly as reasonably possible according to inventory availability and fulfillment conditions.

We do not publish an artificial fixed processing interval that may not accurately apply to every product or fulfillment facility.

Our goal is to move valid orders into shipment without unnecessary delay.

When an order has entered the shipping network, tracking information is provided when available.

Delivery

After dispatch, estimated transportation time is generally 3–7 business days.

This is an estimated transportation period rather than an absolute delivery guarantee.

Delivery may occasionally be affected by carrier operations, severe weather, public holidays, destination restrictions, address issues, unusual transportation volume, or events outside ordinary operational control.

If tracking appears unusually inactive, a parcel seems materially delayed, or a delivery record does not match what the customer actually received, customers may contact our support team for review.

We do not automatically reject a legitimate delivery inquiry merely because a carrier system displays a particular status.

Shipping Charges

Shipping fees, if applicable, are determined according to the delivery destination and available shipping method and are clearly displayed before the order is submitted.

Customers can review the applicable shipping information before completing an order.

We do not use undisclosed shipping conditions intended to surprise customers after an order has already been submitted.

Fulfillment Locations

Orders may be fulfilled from our own facilities or partner facilities according to inventory availability and the destination of the shipment.

The location used for fulfillment may therefore differ between orders.

We do not describe an order as originating from a particular local warehouse unless that description accurately reflects the shipment.

Returns

Eligible products may be returned within 30 calendar days after delivery.

For an ordinary preference-based return, the product should generally remain unused, undamaged, complete, and in its original condition, with original packaging where reasonably applicable.

Customers must contact service@verlioer.com before sending a return.

Once a return request has been reviewed and approved, our customer support team will provide the appropriate return instructions and return destination.

Customers should not automatically send merchandise to the registered business address shown on this page.

Return Shipping

For a preference-based return, the customer is generally responsible for return shipping costs.

Different rules apply where a product arrives damaged, defective, incorrect, or materially different from the product description.

When such a problem is verified, Verlioer™ will provide an appropriate solution without requiring the customer to bear additional return shipping costs caused by the product issue or our error.

Refunds

Once an eligible return has been received, inspected where appropriate, and approved, the refund is issued through the original transaction route associated with the order.

Approved refunds are expected to become available within 7–10 business days.

If this period has passed and the refund is not visible, customers may contact service@verlioer.com with the relevant order information so that the matter can be reviewed.

Order Cancellation

A customer may request cancellation before dispatch.

Whether a cancellation can still be completed depends on the actual fulfillment status of the order.

If the order has already entered the shipping network, it may no longer be possible to stop the parcel.

After delivery, an eligible product may instead be handled under our Return & Refund Policy.

Customer Support

We provide support for questions involving:

product information;
existing orders;
tracking;
delivery issues;
damaged items;
incorrect products;
returns;
refunds; and
general website assistance.

After-sales requests are normally handled within 3 business days.

Certain cases may require additional information, such as an order reference, photographs, delivery information, or a description of the issue.

Providing complete information at the beginning of a request can help our team review the matter efficiently.

Our Commitment

We aim to keep important customer-facing rules consistent throughout the Verlioer™ website.

This includes the identity of the operating company, customer support information, shipping expectations, return period, refund timing, and cancellation process.

Our core standards are:

fast order preparation;
estimated delivery of 3–7 business days after dispatch;
a 30-calendar-day eligible return window after delivery;
approved refunds expected within 7–10 business days;
after-sales requests normally handled within 3 business days; and
cancellation requests considered before dispatch according to actual fulfillment status.