Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd. | Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Customer Support Email: service@verlioer.com
1. Purpose of This Policy
This Return & Refund Policy explains the conditions under which eligible products may be returned, how customers can submit a return request, where approved returns should be sent, who is responsible for return transportation, how damaged or incorrect items are handled, and when an approved refund should become available.
Our goal is to provide a return process that is understandable and practically usable.
2. Return Window
Eligible products may be returned within 30 calendar days after delivery.
The return period begins on the date the shipment is recorded as delivered or otherwise confirmed as received.
Customers should contact us within this period if they wish to request an eligible return.
Nothing in this policy limits mandatory consumer rights that cannot legally be excluded.
3. Preference-Based Return Eligibility
For an ordinary preference-based return, the product should generally:
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be unused;
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be undamaged;
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remain complete;
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remain in its original condition;
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include original parts and accessories where applicable; and
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include original packaging where reasonably applicable.
Customers may reasonably inspect an item after delivery.
However, avoidable use, damage, alteration, contamination, or missing components may affect return eligibility where permitted by law.
4. Product-Specific Conditions
Certain products may have lawful product-specific return restrictions because of their nature.
If a material return restriction applies to a specific product, it should be disclosed on the relevant product page before the order is submitted.
We do not rely on hidden restrictions introduced only after a customer requests a return.
5. How to Request a Return
To request a return, email:
Please provide:
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the order reference;
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the product involved;
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the quantity involved;
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the reason for the return;
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a brief explanation of the circumstances; and
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photographs or video where relevant.
After-sales requests are normally handled within 3 business days.
6. Return Authorization
Customers should contact us before sending merchandise.
Once the request has been reviewed, we will confirm whether the item qualifies and provide the applicable return instructions.
Sending an item before receiving return instructions may create unnecessary delays or result in the parcel being sent to a location that does not process merchandise returns.
7. Return Address
The registered business address shown at the beginning of this policy identifies Hangzhou Youlan Di Technology Co., Ltd.
It is not automatically the merchandise return warehouse.
Please do not send merchandise to the registered business address unless customer support specifically instructs you to do so.
When a return request is approved, our team will provide the appropriate return destination and instructions.
8. Preference-Based Return Shipping
If a customer chooses to return an eligible item because of preference, style choice, change of mind, or another reason unrelated to a product defect or fulfillment error, the customer is generally responsible for the return shipping cost.
Where reasonably available, customers are encouraged to use a trackable return service.
9. Damaged Items
If an item arrives damaged, contact service@verlioer.com.
Please provide photographs showing the damage and relevant packaging where practical.
Customers should retain the item and packaging while the claim is being reviewed.
Once the issue has been verified, we will provide an appropriate solution based on the circumstances.
10. Defective Items
If a product has a material defect that is inconsistent with the product description or reasonable product expectations, contact us.
We may request photographs, video, or other information reasonably necessary to understand the problem.
A verified defect is not treated as an ordinary preference-based return.
11. Incorrect Items
If the product received is not the product ordered, contact us with the order reference and photographs showing the item received.
Verified incorrect-item cases will be handled as fulfillment errors.
Customers will not be required to bear additional return transportation costs caused by a verified incorrect shipment.
12. Materially Misdescribed Items
If a product differs materially from the description presented on the product page, please contact us and identify the difference.
Minor differences resulting from lighting, screen settings, surface texture, natural material variation, or ordinary production variation are not automatically considered material discrepancies.
We will assess the issue using the product information and available evidence.
13. Costs for Verified Problems
When an item is verified as damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, return solution, or other reasonable remedy without requiring the customer to bear additional return shipping costs caused by the verified problem.
We do not transfer the cost of our verified fulfillment error to the customer.
14. No General Restocking Penalty
We do not impose a general restocking penalty on legitimate eligible returns under this policy.
Where a return does not satisfy the stated eligibility conditions, customer support will explain the relevant issue.
15. Return Inspection
When an approved return reaches the designated return facility, the product may be inspected.
The review may confirm:
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the correct product was returned;
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the return corresponds with the approved request;
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required components are present;
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the condition is consistent with the return reason; and
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the return meets the applicable eligibility requirements.
If further clarification is needed, customer support may contact the customer.
16. Refund Approval
Once an eligible return has been received, reviewed, and approved, the refund will be issued through the original transaction route associated with the order.
Approved refunds are expected to become available within 7–10 business days.
The exact appearance of the completed refund may depend on the organization responsible for the original transaction route.
17. Missing Refund
If an approved refund is not visible after 7–10 business days, please contact:
Provide the order reference and any relevant refund information so that we can review the status.
18. Partial Returns
Where only part of an order is returned, the applicable resolution may relate only to the returned product or affected quantity.
If an issue concerns only one item in a multi-item order, the unaffected items do not automatically become part of the same return request.
19. Exchanges
Where stock and operational conditions allow, customer support may offer an exchange as one possible solution.
Exchange availability is not guaranteed.
An exchange does not eliminate another remedy that the customer is legally entitled to receive.
20. Cancellation Before Dispatch
Customers may request cancellation before dispatch.
Whether cancellation remains possible depends on the actual fulfillment status.
If an order has already entered the shipping network, it may no longer be possible to stop the shipment.
After delivery, eligible products may be handled under this Return & Refund Policy.
21. Delivery Problems
If tracking information remains inactive for an unusual period, the parcel appears materially delayed, or the shipment appears lost, please contact customer support.
If tracking shows delivery but the parcel cannot be located, customers may also contact us after checking reasonable delivery locations.
A carrier status alone does not automatically prevent review of a legitimate concern.
22. Abuse of the Return Process
Customers must provide accurate information when submitting a return request.
Deliberately altered evidence, fraudulent claims, or intentional misuse of the return process may result in additional review or rejection where legally appropriate.
This provision is not intended to make legitimate returns unnecessarily difficult.
23. Mandatory Consumer Rights
Nothing in this policy is intended to exclude or reduce legal rights that cannot lawfully be excluded.
Where applicable mandatory consumer law provides greater protection than this policy, the mandatory protection will apply.
24. Return Contact
For return or refund assistance:
Customer Support Email: service@verlioer.com
Eligible Return Window: 30 calendar days after delivery
Approved Refund Availability: 7–10 business days
After-Sales Handling: normally within 3 business days