Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd. | Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Customer Support Email: service@verlioer.com
1. Shipping Overview
Verlioer™ works to prepare accepted orders for shipment promptly and move them into dispatch as quickly as reasonably possible.
This policy explains order preparation, transportation estimates, shipping charges, fulfillment locations, tracking, address information, delays, missing parcels, and customer support.
2. Fast Order Preparation
Order preparation begins promptly after an accepted order enters our fulfillment process.
Orders are prepared for dispatch as quickly as reasonably possible according to inventory availability, product conditions, and fulfillment operations.
Because actual preparation may differ between products and fulfillment locations, we do not publish a fixed preparation period that could create an inaccurate expectation.
We do not intentionally hold accepted orders without a legitimate operational reason.
3. Estimated Transportation Time
After dispatch, estimated transportation time is generally:
3–7 business days
The estimate begins after dispatch and relates to the transportation stage.
It should not be interpreted as an absolute guaranteed arrival date.
4. Shipping Fees
Shipping fees, if applicable, are determined according to the delivery destination and available shipping method and are clearly displayed before the order is submitted.
Customers can review the applicable shipping information before confirming the order.
The amount may vary depending on destination or available delivery options.
5. Fulfillment Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and delivery destination.
The facility used for one order may differ from the facility used for another order.
The registered business address of Hangzhou Youlan Di Technology Co., Ltd. should not automatically be interpreted as the dispatch warehouse.
We do not intentionally create the impression that a parcel originates from a particular local facility unless that information is accurate.
6. Tracking Information
When tracking information becomes available, customers will receive information that can be used to follow the shipment.
A newly created tracking record may not show movement immediately.
Some delivery providers require additional time before the first transportation event appears in their tracking system.
7. Delivery Address
Customers should review the delivery information entered with an order.
An incomplete or incorrect address can cause delay or unsuccessful delivery.
If an address error is discovered, contact:
We will make a reasonable effort to review the correction before dispatch.
Once the parcel has entered the delivery network, changes may no longer be possible.
8. Delivery Estimates
The expected 3–7 business day transportation period is based on ordinary delivery conditions after dispatch.
Actual delivery may occasionally be affected by circumstances such as:
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severe weather;
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public holidays;
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unusual transportation volume;
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carrier service interruption;
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local destination restrictions;
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address verification issues;
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remote delivery areas; or
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events outside ordinary operational control.
9. Tracking Delays
A delay in a tracking update does not necessarily mean that the shipment has stopped moving.
Carrier systems may occasionally display events later than the physical movement of the parcel.
If tracking remains inactive for an unusually extended period, customers may contact us.
10. Delayed Shipments
If a parcel appears materially delayed beyond the ordinary estimate, contact customer support.
Please provide:
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the order reference;
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tracking information where available; and
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a short explanation of the concern.
We will review available information and determine the appropriate next step.
11. Lost Shipments
If tracking information or other available circumstances suggest that a shipment may be lost, customers may contact:
We may review carrier information, shipping records, the delivery address, and other relevant information.
Once the situation has been reasonably established, we will provide an appropriate solution.
12. Delivered but Not Received
If tracking shows delivery but the parcel cannot be located, customers should first check:
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the immediate delivery area;
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entrances or safe locations;
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reception areas;
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building staff;
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household members; and
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any delivery information supplied by the carrier.
If the parcel still cannot be found, contact customer support.
We do not automatically reject a legitimate concern solely because the carrier system shows a delivered status.
13. Damaged During Transportation
If an item arrives damaged, customers should photograph the product and relevant packaging where possible.
Contact service@verlioer.com and provide the order reference together with the supporting information.
Please retain the packaging while the matter is being reviewed.
Verified damaged shipments are handled according to our Return & Refund Policy.
14. Incorrect Shipment
If an incorrect product is delivered, contact customer support.
Photographs of the item and available package information may help us identify the issue.
Verified incorrect shipments are handled as fulfillment errors rather than ordinary preference-based returns.
15. Multiple Parcels
Products from one order may occasionally be shipped separately if fulfillment conditions require it.
Customers may therefore receive more than one tracking record.
The delivery of one parcel does not necessarily mean every item from a multi-parcel order has arrived.
16. Order Changes
If a customer needs to correct an address or other order information, the request should be submitted as soon as possible.
We will make a reasonable effort to apply the change where fulfillment status permits.
Changes cannot be guaranteed after dispatch.
17. Order Cancellation
A cancellation request may be made before dispatch.
Whether the cancellation can still be completed depends on the actual fulfillment status.
If the parcel has entered the shipping network, the order may no longer be stoppable.
An eligible item may instead be handled under the Return & Refund Policy after delivery.
18. Refused or Unsuccessful Delivery
If delivery cannot be completed because of an incorrect address, repeated unavailability, or another delivery issue, customers should contact us when they become aware of the situation.
The appropriate resolution will depend on the circumstances and available carrier information.
19. Customer Responsibility
Customers should provide accurate delivery information and review it before submitting an order.
This responsibility does not eliminate our obligation to address verified shipping or fulfillment problems that are attributable to our operations.
20. Customer Support
For shipping questions, contact:
After-sales requests are normally handled within 3 business days.
Please provide the order reference and tracking information when available.
21. Core Shipping Standards
The Verlioer™ shipping standards are intended to remain consistent throughout the website:
Order Preparation: Processed promptly and prepared for dispatch as quickly as reasonably possible.
Estimated Transportation: 3–7 business days after dispatch.
Shipping Fees: Displayed before order submission according to destination and available shipping method.
Tracking: Provided when available.
Delivery Problems: Customers may contact support for delays, missing parcels, or delivery discrepancies.
After-Sales Handling: Normally within 3 business days