PRIVACY POLICY

Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd. | Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Privacy Contact: service@verlioer.com

1. Purpose of This Policy

This Privacy Policy explains how Hangzhou Youlan Di Technology Co., Ltd., operating the Verlioer™ online store, may collect, use, maintain, disclose, and protect personal information when individuals visit our website, submit an order, communicate with customer support, request after-sales assistance, or otherwise interact with our services.

We aim to collect only information that is reasonably relevant to legitimate store operations and customer requests.

The information processed may vary according to how each visitor interacts with the website.

2. Information Provided Directly by Customers

Customers may provide information such as:

• name;

• email address;

• telephone number;

• delivery address;

• order information;

• product selections;

• customer support messages;

• return request information;

• delivery-related information;

• photographs or video submitted in connection with an after-sales request;

• product questions; and

• other information voluntarily supplied through the website or customer support channels.

Customers should avoid sending confidential information that is not relevant to the purpose of their request.

3. Information Collected Through Website Use

Certain technical information may be collected automatically when visitors use the website.

Depending on the website technology in use, this may include:

• internet protocol address;

• browser type;

• device type;

• operating system;

• language settings;

• approximate geographic region derived from technical data;

• pages visited;

• referring page;

• session activity;

• interaction information; and

• cookie or similar identifiers.

This type of information may help us maintain website functionality, understand general performance, detect technical issues, improve usability, and support security.

4. How We Use Information

Personal information may be used for purposes including:

• administering customer orders;

• preparing products for fulfillment;

• coordinating delivery;

• providing tracking information;

• responding to customer questions;

• reviewing returns;

• administering approved refunds;

• investigating damaged or incorrect products;

• assisting with missing or delayed shipments;

• maintaining order and support records;

• improving website functionality;

• preventing fraud or misuse;

• maintaining security;

• responding to legitimate legal requests;

• complying with applicable obligations; and

• providing services requested by the customer.

We do not describe a use of information as necessary when it is unrelated to the actual operation of the store.

5. Customer Support Records

When customers contact us, we may retain information necessary to understand and address the request.

This may include correspondence, order references, photographs, shipping information, or details concerning a return.

Such records may be retained for a reasonable period for customer service, recordkeeping, security, or legal purposes.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality.

Some technologies may be used to maintain a browsing session, remember choices, improve website performance, or understand how visitors interact with pages.

Other technologies may support analytics or advertising-related measurement where such tools are enabled.

Where required, choices concerning non-essential technologies may be provided through the website.

Browser settings may also allow users to control certain cookies.

Disabling some technologies may affect website functionality.

7. Service Providers

We may work with service providers that perform legitimate functions supporting our store.

Depending on our operations, these providers may assist with:

• website hosting;

• order administration;

• fulfillment;

• logistics;

• delivery;

• customer communications;

• security;

• analytics;

• technical services; and

• fraud prevention.

Service providers may receive information reasonably necessary to perform the service for which they are engaged.

We expect such information to be handled according to applicable obligations and appropriate instructions.

8. Fulfillment and Delivery Information

To prepare and deliver an order, relevant customer information may be provided to fulfillment facilities and delivery providers.

This may include the recipient's name, delivery address, telephone information where required for delivery, and information necessary to identify the shipment.

This information is used for fulfillment and delivery purposes.

9. Legal and Safety Disclosures

Information may be disclosed when reasonably necessary to:

• comply with applicable law;

• respond to a valid legal request;

• investigate fraud;

• protect customers;

• protect our legal rights;

• address security incidents;

• enforce applicable website rules; or

• respond to lawful regulatory requirements.

This section does not authorize unrelated disclosure of customer information without an appropriate reason.

10. Business Changes

If the business undergoes a lawful restructuring, merger, acquisition, transfer, or similar transaction, relevant business records may be transferred as part of that process where permitted.

Any successor handling personal information would remain subject to applicable privacy requirements.

11. Data Retention

We retain personal information for periods reasonably necessary for the purpose for which it was collected.

The appropriate period may depend on:

• order administration;

• delivery records;

• customer support;

• returns;

• refund records;

• security;

• fraud prevention;

• legal recordkeeping; and

• legitimate business requirements.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it according to appropriate procedures.

12. Information Security

We use reasonable administrative and technical safeguards intended to reduce the risk of unauthorized access, alteration, loss, misuse, or disclosure.

No internet-based service can promise absolute security.

Customers should also take reasonable steps to protect their devices and communications.

We encourage customers not to send unnecessary confidential information through general customer support communications.

13. International Processing

The technologies, fulfillment services, delivery services, or other providers used to support an online store may operate in different countries or regions.

As a result, personal information may be processed outside the country in which the customer is located.

Where required by applicable law, we take reasonable steps intended to support an appropriate level of protection.

14. Privacy Rights

Depending on the customer's location, applicable law may provide rights concerning personal information.

These may include rights to request:

• access to certain information;

• correction of inaccurate information;

• deletion in circumstances where deletion is legally available;

• information regarding certain processing activities;

• restriction of certain processing;

• objection to certain uses; or

• withdrawal of consent where consent is the applicable basis.

Specific rights and exceptions may vary by jurisdiction.

15. Submitting a Privacy Request

Privacy requests may be sent to:

service@verlioer.com

Please provide enough information for us to understand the request.

We may request information reasonably necessary to verify the identity or authority of the person making the request.

Verification is intended to help protect personal information from unauthorized disclosure or alteration.

16. Optional Communications

Where visitors have chosen to receive optional promotional communications, they may use the unsubscribe option provided with the communication or contact us to request that such communications stop.

Operational communications relating to an existing order, return, delivery, or customer support request may still be provided where necessary.

17. Children

Verlioer™ is a general retail store and is not designed as a service directed specifically toward young children.

We do not knowingly seek to collect children's personal information in circumstances where parental authorization is legally required.

If a parent or guardian believes that information concerning a child has been submitted improperly, they may contact us.

18. External Websites

Our website may contain links to independently operated websites or services.

Their privacy practices may differ from ours.

Customers should review the privacy information provided by an external service when leaving the Verlioer™ website.

19. Updates to This Policy

This Privacy Policy may be revised when website technology, business operations, services, or applicable requirements change.

The current version will be published on this page with an updated revision date.

Material changes will be handled in a manner consistent with applicable requirements.

20. Contact

Questions concerning this Privacy Policy may be directed to:

Verlioer™
Hangzhou Youlan Di Technology Co., Ltd.
Legal Representative: Pan Di
Customer Support Email: service@verlioer.com
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province