Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd. | Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Customer Support Email: service@verlioer.com
1. Introduction
These Terms of Use govern access to and use of the Verlioer™ website.
They apply to visitors, customers, and other individuals who browse, access, or interact with the website.
Order-related rules are also addressed in our Terms and Conditions, Shipping Policy, and Return & Refund Policy.
2. Website Operator
Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd.
The company is responsible for the administration of this website and the operation of the Verlioer™ online store.
Customer support may be contacted at service@verlioer.com.
3. Acceptance of These Terms
By accessing or using this website, users agree to use it consistently with these Terms of Use and applicable law.
Users who do not agree with these Terms should discontinue use of the website.
Additional notices may apply to particular website functions where relevant.
4. Intended Website Functions
The website is intended to allow users to:
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browse Verlioer™ products;
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review product information;
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submit orders;
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review store policies;
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access customer support;
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obtain shipping information;
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request returns or after-sales assistance; and
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use other legitimate website functions.
5. Lawful Use
Users may access publicly available pages for ordinary personal and lawful purposes.
The website must not be used in a manner that violates applicable law or intentionally interferes with other users or our services.
6. Prohibited Activity
Users must not intentionally use the website to:
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engage in fraud;
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impersonate another person;
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submit knowingly false information;
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introduce malicious software;
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attempt unauthorized access;
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circumvent security measures;
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interfere with website availability;
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manipulate website functions;
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submit fraudulent after-sales evidence;
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misuse customer support channels; or
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engage in unlawful automated extraction that materially disrupts the website.
7. Website Security
We may use reasonable technical and administrative safeguards intended to protect the website and its users.
Users must not test, attack, bypass, or interfere with website security without authorization.
Activity that reasonably presents a security risk may be restricted.
8. Website Availability
We aim to maintain a functional and accessible store.
However, uninterrupted website availability cannot be guaranteed.
Temporary interruption may occur because of:
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maintenance;
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technical issues;
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infrastructure changes;
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security updates;
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external service interruption; or
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circumstances outside ordinary operational control.
9. Website Changes
We may update website layouts, navigation, product organization, functionality, or technical systems.
Changes may be made to improve security, accessibility, usability, compliance, or store operations.
10. Accuracy of Information
We aim to maintain accurate and understandable website information.
Product availability, seasonal collections, descriptions, images, and other content may change over time.
Where a material website error is identified, we may correct it.
We do not intentionally use inaccurate information to create misleading expectations.
11. Product Presentation
Products may be photographed in styled decorative settings.
Lifestyle images are intended to help users understand possible display contexts.
Lighting, screen settings, photography conditions, materials, surface finishes, and ordinary production variation may create minor visual differences.
Written dimensions and product information should be reviewed when assessing an item.
12. Seasonal Availability
Verlioer™ offers seasonal decorations and decorative gifts.
Some collections may therefore be introduced, changed, or discontinued at different times of the year.
Current availability is displayed on the applicable product page.
13. User Communications
When users send messages, photographs, videos, return information, feedback, or other materials to customer support, the information should be accurate and relevant to the request.
Users should not submit material that:
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unlawfully infringes another person's rights;
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contains malicious content;
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is intentionally deceptive;
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has been unlawfully obtained; or
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is unrelated spam.
14. Reviews and Feedback
Where customer reviews or feedback features are available, submissions should reflect genuine experiences.
We do not encourage fabricated reviews, invented testimonials, or misleading representations of customer experience.
Content may be moderated where reasonably necessary to address unlawful, abusive, fraudulent, irrelevant, or privacy-invasive material.
Legitimate criticism should not be removed merely because it is unfavorable.
15. Intellectual Property
The Verlioer™ name, original website design, original text, graphics, photographs owned or lawfully used by us, and other protected content may be subject to intellectual property rights.
Users may view website materials for ordinary personal shopping purposes.
Website access does not transfer ownership of protected materials.
16. Unauthorized Reproduction
Users may not commercially copy, reproduce, republish, distribute, or create confusing imitations of protected website material without authorization except where applicable law permits such use.
Users may not represent themselves as Verlioer™ or Hangzhou Youlan Di Technology Co., Ltd. without authorization.
17. External Links
The website may contain links to external services or websites.
Those services are independently operated and may have their own terms, privacy rules, or content practices.
A link from our website does not necessarily mean that we control every aspect of the external service.
18. Privacy
Personal information associated with use of the website is handled according to our Privacy Policy.
The Privacy Policy explains the types of information that may be collected, why information may be used, service-provider relationships, data retention, security, and available privacy rights.
19. Order Rules
Users who submit an order should also review our Terms and Conditions.
Our core operational standards include:
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orders processed promptly;
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fast preparation for dispatch;
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estimated transportation of 3–7 business days after dispatch;
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eligible returns within 30 calendar days after delivery;
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approved refunds expected within 7–10 business days; and
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after-sales requests normally handled within 3 business days.
20. Shipping Fees
Shipping fees, if applicable, are determined according to destination and available shipping method and are displayed before an order is submitted.
Users are given the opportunity to review applicable shipping information before confirming an order.
21. Cancellation Requests
Cancellation may be requested before dispatch.
Whether cancellation can still be completed depends on actual fulfillment status.
Once the parcel has entered the shipping network, customers may need to use the applicable return process after delivery.
22. Returns
Eligible products may be returned within 30 calendar days after delivery.
Customers must contact service@verlioer.com before sending a return.
The applicable eligibility conditions and return procedures are explained in our Return & Refund Policy.
23. Customer Support
Users may contact us concerning website use, orders, delivery, returns, refunds, or other store-related matters.
After-sales requests are normally handled within 3 business days.
Complex cases may require additional information or review.
24. Misuse of Support Services
Customer support must not be used for fraudulent claims, deliberate harassment, submission of manipulated evidence, or other intentional abuse.
This provision does not restrict legitimate questions, complaints, returns, or consumer rights.
25. Access Restrictions
We may restrict access where reasonably necessary to address:
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security threats;
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fraud;
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unauthorized access;
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deliberate service disruption;
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malicious software;
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unlawful activity; or
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serious misuse of website functions.
Restrictions should be proportionate to the circumstances.
26. Mandatory Rights
Nothing in these Terms of Use is intended to exclude or limit legal rights that cannot lawfully be excluded or limited.
Where mandatory law provides a user or consumer with greater protection, the mandatory protection applies.
27. No Misleading Waiver
Nothing in these Terms should be interpreted as allowing Verlioer™ to avoid responsibility for a verified obligation that applicable law requires us to fulfill.
Likewise, website users remain responsible for their own unlawful or intentionally harmful conduct.
28. Relationship With Other Policies
These Terms of Use should be read together with:
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About Us;
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Contact Us;
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FAQ;
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Privacy Policy;
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Shipping Policy;
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Return & Refund Policy; and
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Terms and Conditions.
These pages are intended to provide consistent information rather than conflicting rules.
29. Policy Consistency
The key customer-facing standards across the Verlioer™ website are:
Operator: Hangzhou Youlan Di Technology Co., Ltd.
Legal Representative: Pan Di
Customer Support: service@verlioer.com
Estimated Transportation: 3–7 business days after dispatch
Eligible Return Window: 30 calendar days after delivery
Approved Refund Availability: 7–10 business days
After-Sales Handling: normally within 3 business days
Cancellation: may be requested before dispatch where actual fulfillment status permits
30. Updates to These Terms
We may update these Terms of Use when website functions, operational requirements, security measures, or applicable requirements change.
The current version will be published on this page with the applicable revision date.
Continued website use after an update is subject to the current version where permitted by applicable law.
31. Contact Information
Questions concerning these Terms of Use or use of the Verlioer™ website may be directed to:
Verlioer™
Hangzhou Youlan Di Technology Co., Ltd.
Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Support Email: service@verlioer.com