Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd.
Legal Representative: Pan Di | Customer Support Email: service@verlioer.com
Registered Business Address:
Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province
Customer Service Phone: +86 16676013464
Customer Service Hours: 8:00 AM–10:00 PM
Customer Support
Verlioer™ provides customer support for product questions, orders, shipping, tracking, returns, refunds, damaged products, incorrect products, privacy requests, and other matters relating to our store.
For most order-related matters, email is the preferred method of contact because it allows customers to provide the relevant information in a clear written record.
Email: service@verlioer.com
When contacting us about an existing order, please include the order reference and sufficient information for our team to identify the request.
Customer Service Phone
Customers may also contact us at:
+86 16676013464
Our customer service hours are:
8:00 AM–10:00 PM
The availability of a telephone response may depend on call volume and operational conditions.
For matters involving photographs, tracking information, return documentation, or detailed order information, email may be more suitable.
Response Standard
After-sales customer service requests are normally handled within 3 business days.
A request may require further review when information must be confirmed with a fulfillment facility, delivery provider, or internal order record.
If additional information is needed, our team will contact the customer using the information associated with the request.
Product Questions
Customers are welcome to contact us before ordering if they need clarification regarding:
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product dimensions;
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materials;
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style or variation;
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intended decorative use;
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package contents;
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care information; or
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information shown on a product page.
Customers should review the current product page before ordering because our seasonal product collections may change.
Existing Orders
For questions about an existing order, customers should provide:
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the order reference;
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the customer name;
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the relevant product;
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a short explanation of the question; and
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any supporting information that may help us understand the issue.
Please avoid sending unnecessary confidential information.
Order Changes
If an error is discovered in an order, contact us as soon as possible.
We will make a reasonable effort to review requested changes before dispatch.
Changes are not guaranteed once fulfillment has progressed.
If a parcel has already entered the shipping network, it may no longer be operationally possible to alter product selections or delivery information.
Cancellation Requests
Cancellation may be requested before dispatch.
Whether the request can be completed depends on the order's actual fulfillment status.
We do not use an arbitrary hourly cancellation rule when fulfillment status provides a more accurate basis for determining whether the shipment can still be stopped.
If dispatch has already occurred, the customer may review the Return & Refund Policy after delivery.
Shipping Questions
Orders are prepared for shipment promptly.
After dispatch, estimated transportation time is generally 3–7 business days.
Customers should understand that the estimate relates to transportation after dispatch and is not an absolute guaranteed arrival date.
Shipping fees, if applicable, are determined according to the destination and available shipping method and are shown before the order is submitted.
Tracking Assistance
Tracking information is provided when it becomes available.
If tracking has not updated for an unusually extended period, please contact us.
Provide the order reference and available tracking information.
We will review the available circumstances and determine the appropriate next step.
Delivered but Not Received
If a carrier record shows delivery but the parcel cannot be located, customers should first check the immediate delivery area, household members, reception areas, building staff, or other reasonable locations where the shipment may have been placed.
If the parcel remains missing, contact us.
A delivery status by itself does not prevent our team from reviewing a legitimate concern.
Damaged Products
If an item arrives damaged, please email service@verlioer.com.
Where possible, include:
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the order reference;
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the product name;
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photographs showing the damage;
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photographs of relevant packaging; and
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a brief description of what occurred.
Please retain the product and packaging while the matter is being reviewed.
Verified damaged-item cases are not treated as ordinary preference-based returns.
Defective Products
If a product appears materially defective, contact our support team and explain the problem.
Photographs or video may be requested where reasonably useful.
We will assess the issue using the product description, available evidence, and relevant order information.
Incorrect Items
If the item received is not the item ordered, contact us promptly.
Provide photographs showing the item and available packaging or label information.
Once verified, an incorrect-item case will be handled without requiring the customer to bear additional return transportation costs caused by the fulfillment error.
Return Requests
Eligible products may be returned within 30 calendar days after delivery.
Return requests must be submitted before merchandise is sent.
Customers should email service@verlioer.com and provide:
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the order reference;
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the product being returned;
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the reason for the request; and
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photographs or video where relevant.
Our team normally handles after-sales requests within 3 business days.
Return Destination
Please do not automatically send merchandise to the registered business address listed at the top of this page.
The registered address identifies the legal company operating Verlioer™.
It is not automatically a return warehouse.
Once a return has been approved, our support team will provide the applicable return destination and instructions.
Return Shipping Responsibility
For an ordinary preference-based return, the customer is generally responsible for the return shipping cost.
If the item is verified as damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution without transferring additional return transportation costs caused by that issue to the customer.
Refund Questions
After an eligible return has been received, reviewed, and approved, a refund is issued through the original transaction route associated with the order.
Approved refunds are expected to become available within 7–10 business days.
If the refund is not visible after this period, contact service@verlioer.com with the order reference so that our team can review the matter.
Privacy Requests
Questions concerning access to personal information, correction, deletion where applicable, or other privacy matters may be sent to:
We may request information reasonably necessary to confirm the identity or authority of the person making the request.
Complaints
If a customer believes an issue has not been resolved appropriately, they may reply within the existing support conversation and explain what remains unresolved.
We will review the available order record and prior communication.
Our aim is to address legitimate concerns fairly and consistently with the policies published on our website.
Contact Summary
Brand: Verlioer™
Operator: Hangzhou Youlan Di Technology Co., Ltd.
Legal Representative: Pan Di
Customer Support Email: service@verlioer.com
Customer Service Phone: +86 16676013464
Customer Service Hours: 8:00 AM–10:00 PM
After-Sales Handling: Within 3 business days
Eligible Return Window: 30 calendar days after delivery
Estimated Transportation: 3–7 business days after dispatch
Approved Refund Availability: 7–10 business days