FAQ

Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd. | Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Customer Support Email: service@verlioer.com

Frequently Asked Questions

Who operates Verlioer™?

Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd.

The company is responsible for the operation of the store, order administration, customer support, fulfillment coordination, returns, refunds, and the policies published on this website.

What does Verlioer™ sell?

Verlioer™ focuses on seasonal decorations and decorative gifts.

Collections may include ornaments, tabletop decorations, hanging accents, festive accessories, giftable decorative objects, and other products intended for home decoration, celebrations, or gifting.

Are all products available throughout the year?

Not necessarily.

Because our product assortment includes seasonal decorative gifts, availability may change according to season and inventory.

The current product page displays the availability applicable at the time of browsing.

How can I contact Verlioer™?

Customer support is available by email at:

service@verlioer.com

After-sales requests are normally handled within 3 business days.

How quickly are orders prepared?

Accepted orders are processed promptly and prepared for dispatch as quickly as reasonably possible.

Processing may vary according to product availability and fulfillment conditions.

We do not publish a fixed preparation interval that may not accurately reflect every product or fulfillment facility.

How long does shipping take?

After dispatch, estimated transportation time is generally 3–7 business days.

This is an estimate rather than an absolute guaranteed delivery date.

What can cause a delivery delay?

Possible causes may include:

severe weather;
public holidays;
carrier interruptions;
destination restrictions;
incomplete address information;
unusually high transportation volume; or
other circumstances outside ordinary operations.

Customers may contact us if a parcel appears materially delayed.

Where is my order shipped from?

Orders may be fulfilled from our own or partner facilities depending on inventory availability and destination.

The registered business address displayed on our website should not automatically be interpreted as the warehouse used for every shipment.

How are shipping fees determined?

Shipping fees, if applicable, are determined according to the delivery destination and available shipping method.

The applicable amount is displayed before the order is submitted.

Will I receive tracking information?

Tracking information is provided when it becomes available.

Carrier tracking may occasionally require some time to display the first movement event.

What should I do if tracking has stopped updating?

Contact service@verlioer.com with the order reference and tracking information.

We will review the available information and determine the appropriate next step.

What if my parcel appears lost?

If tracking has remained inactive for an unusually extended period or other information suggests that the parcel may be lost, contact us.

Our team will review the circumstances rather than automatically transferring responsibility to the customer.

What if tracking says delivered but I did not receive the parcel?

First check the immediate delivery area, household members, reception area, building staff, and any location where the carrier may reasonably have placed the shipment.

If the parcel still cannot be located, contact us.

A carrier delivery record does not automatically prevent review of a legitimate customer concern.

Can I change my address after submitting an order?

We will make a reasonable effort to make the change where fulfillment status still allows it.

Once a parcel has entered the carrier network, an address change may no longer be possible.

Can I cancel my order?

A cancellation request may be submitted before dispatch.

Whether cancellation remains possible depends on the actual fulfillment status.

If the parcel has already entered the shipping network, customers may use the applicable return process after delivery if the item qualifies.

How long do I have to return an item?

Eligible products may be returned within 30 calendar days after delivery.

What condition should a preference-based return be in?

For a normal preference-based return, the product should generally be:

unused;
undamaged;
complete;
in its original condition; and
accompanied by original packaging where reasonably applicable.

Reasonable inspection after delivery does not automatically make an item ineligible.

How do I request a return?

Email:

service@verlioer.com

Include:

your order reference;
the item you wish to return;
the reason for the request; and
photographs or video where relevant.

Do not send the item before receiving return instructions.

Where should I send my return?

After a return is approved, customer support will provide the appropriate return destination and instructions.

Do not automatically send merchandise to our registered business address.

The business registration address and return processing location may be different.

Who pays return shipping?

For a preference-based return, the customer is generally responsible for return shipping costs.

When a product is verified as damaged, defective, incorrect, or materially different from its description, we will provide an appropriate solution without requiring the customer to bear additional return transportation costs caused by the issue.

What if my product arrives damaged?

Contact customer support and provide clear photographs or video where appropriate.

Keep the product and packaging while the issue is being reviewed.

Our team will assess the circumstances and provide an appropriate solution.

What if I receive the wrong product?

Contact service@verlioer.com and provide photographs of the product received.

Verified incorrect-item cases are not treated as ordinary preference-based returns.

What if the product is materially different from its description?

We will compare the item with the product information displayed when the order was made.

Minor differences caused by lighting, display settings, surface characteristics, or ordinary production variation are not automatically considered material differences.

How long does a refund take?

After the applicable return has been received, reviewed, and approved, the refund is issued through the original transaction route associated with the order.

Approved refunds are expected to become available within 7–10 business days.

How quickly are after-sales requests reviewed?

After-sales requests are normally handled within 3 business days.

Some cases may require further information or investigation.

Can a return be refused?

A return may be declined where the item does not meet the applicable return requirements, the request falls outside the eligible return window, or the circumstances do not correspond with the stated reason for return.

Mandatory consumer rights remain unaffected where they apply.

Are there hidden return charges?

We do not impose an undisclosed general return penalty.

For preference-based returns, customers are generally responsible for return transportation.

Verified damaged, defective, incorrect, or materially misdescribed cases are handled differently.

Are product photographs exact?

We aim to present products accurately.

However, minor visual differences may occur because of lighting, screen settings, material characteristics, finishing, or production variation.

Customers should review written dimensions and product descriptions when evaluating an item.

What if I need help before ordering?

Contact service@verlioer.com with the product name and your question.

We encourage customers to clarify important product details before submitting an order.

How is my personal information handled?

Personal information is handled according to our Privacy Policy.

Information may be used for legitimate purposes such as order administration, delivery coordination, customer support, security, and website operation.