TERMS AND CONDITIONS

Verlioer™ is owned and operated by Hangzhou Youlan Di Technology Co., Ltd. | Legal Representative: Pan Di
Registered Business Address: Room 216, No. 35 Zijinghua Road, Gudang Subdistrict, Xihu District, Hangzhou City, Zhejiang Province | Customer Support Email: service@verlioer.com

1. Scope

These Terms and Conditions apply to orders submitted through the Verlioer™ online store and to the commercial relationship between customers and Hangzhou Youlan Di Technology Co., Ltd. in connection with those orders.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Terms of Use.

2. Store Operator

Verlioer™ is the retail brand used for this online store.

Hangzhou Youlan Di Technology Co., Ltd. owns and operates the Verlioer™ website.

The company is responsible for store administration, fulfillment coordination, customer support, returns, refunds, and the policies published on this website.

3. Product Information

We aim to describe our products accurately and provide information reasonably necessary for customers to make an informed choice.

Product pages may include photographs, dimensions, materials, available variations, decorative characteristics, and care information.

Customers should review the relevant product page before submitting an order.

4. Product Images

Product photography may include styled decorative environments.

Lighting, display settings, photography conditions, materials, finishing, or ordinary production differences may result in minor visual variation.

Customers should rely on stated dimensions and relevant product information when evaluating size and product characteristics.

5. Product Availability

Seasonal products may become available or unavailable as collections change.

Inventory shown on the website may change according to demand or operational conditions.

Placing an item in a browsing session does not guarantee indefinite availability.

6. Pricing Information

We aim to display product pricing and promotional conditions clearly.

If an obvious technical or listing error is identified before dispatch, we may contact the customer and explain the available options.

We do not intentionally use hidden pricing conditions or false promotional information.

7. Order Submission

Customers are responsible for reviewing the product, variation, quantity, delivery information, and other order details before submitting an order.

Order receipt does not necessarily mean fulfillment has already been completed.

An order may be reviewed for availability, address completeness, technical errors, security issues, or other legitimate operational reasons.

8. Order Acceptance

Where an order can be fulfilled, it will move into order preparation.

If an order cannot reasonably be fulfilled, we may contact the customer using the information associated with the order and provide an appropriate resolution.

9. Fast Order Preparation

Accepted orders are processed promptly and prepared for dispatch as quickly as reasonably possible.

Actual preparation may vary according to product availability and fulfillment conditions.

We do not publish a fixed preparation period that may not accurately apply to every order.

10. Shipping

After dispatch, estimated transportation time is generally 3–7 business days.

This period is an estimate rather than an absolute guaranteed arrival date.

Any applicable shipping fee is displayed before the order is submitted.

11. Fulfillment Locations

Orders may be fulfilled from our own facilities or partner facilities depending on inventory and destination.

The registered company address is not necessarily the shipping origin for every order.

12. Tracking

Tracking information is provided when available.

Customers may contact us if tracking remains inactive for an unusual period, the parcel appears materially delayed, the shipment appears lost, or the recorded delivery does not match actual receipt.

13. Order Changes

If an order contains incorrect information, customers should contact us as soon as possible.

We will make a reasonable effort to apply a requested correction while fulfillment status still permits it.

Once the shipment has entered the delivery network, changes may no longer be possible.

14. Cancellation

Cancellation may be requested before dispatch.

Whether the request can be completed depends on actual fulfillment status.

If dispatch has already occurred, customers may use the applicable return process after delivery if the item qualifies.

We do not impose an arbitrary cancellation-hour rule that conflicts with actual fulfillment status.

15. Return Window

Eligible products may be returned within 30 calendar days after delivery.

Customers must contact service@verlioer.com before sending a return.

Return eligibility is determined according to our Return & Refund Policy.

16. Preference-Based Returns

For an ordinary preference-based return, the product should generally remain unused, undamaged, complete, and in its original condition.

The customer is generally responsible for return shipping costs for a preference-based return.

17. Damaged or Defective Products

If an item arrives damaged or appears materially defective, the customer should contact us and provide information reasonably necessary to review the issue.

Where appropriate, photographs or video may be requested.

Verified damaged or defective cases are not treated as ordinary preference-based returns.

18. Incorrect Products

If the customer receives an incorrect product, customer support should be contacted promptly.

A verified incorrect shipment will be resolved without requiring the customer to bear additional return transportation costs caused by the fulfillment error.

19. Materially Misdescribed Products

Customers may contact us if an item is materially different from the description presented on the relevant product page.

Normal differences associated with lighting, screen settings, surface characteristics, or ordinary production variation are not automatically considered material discrepancies.

20. Refunds

After an eligible return has been received, reviewed, and approved, the refund is issued through the original transaction route associated with the order.

Approved refunds are expected to become available within 7–10 business days.

21. Customer Support

After-sales requests are normally handled within 3 business days.

Customers should provide accurate order information and any evidence reasonably necessary to investigate the request.

22. Customer Conduct

Customers must not intentionally submit false information, fraudulent claims, manipulated evidence, or use the website in a manner designed to interfere with store security or operations.

This provision does not restrict legitimate customer complaints or after-sales requests.

23. Product Use

Decorative products should be used consistently with their intended purpose and any instructions provided.

Customers should consider the suitability of an item for the location or environment in which they intend to use it.

24. Website Content

The Verlioer™ brand name, original website text, photographs owned or lawfully used by us, graphics, layouts, and other protected material may be subject to intellectual property rights.

Access to the website does not transfer ownership of these materials.

25. Unauthorized Use

Website content may not be copied, republished, commercially reproduced, or presented in a manner likely to confuse consumers about the source of the content except where authorized or permitted by applicable law.

26. Security

We may review activity reasonably associated with fraud, security threats, unauthorized access, malicious software, or deliberate interference with website operation.

Appropriate access restrictions may be applied where reasonably necessary.

27. External Services

The website may rely on or link to independently operated services.

Those services may have their own terms and policies.

Verlioer™ does not automatically control the content or practices of every independent third-party service.

28. Mandatory Consumer Rights

Nothing in these Terms is intended to remove a legal right that cannot lawfully be excluded or limited.

Where mandatory consumer protection law provides greater protection than these Terms, the mandatory protection applies.

29. Reasonable Responsibility

We remain responsible for obligations that applicable law requires us to fulfill.

We do not use broad disclaimers to shift responsibility for verified merchant errors, incorrect shipments, or qualifying product issues to customers.

Customers remain responsible for losses caused solely by information they knowingly provide inaccurately, misuse of a product, or conduct for which applicable law places responsibility on the customer.

30. Policy Consistency

Our core customer service rules are:

Estimated Transportation: 3–7 business days after dispatch.
Eligible Return Window: 30 calendar days after delivery.
Approved Refund Availability: 7–10 business days.
After-Sales Handling: normally within 3 business days.
Cancellation: may be requested before dispatch where fulfillment status permits.